CANCELLATION AND REFUND POLICY ON SERVICE 

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Cancellation Within 24 hours
If cancellation occurs within 24 hours after booking, a cancellation fee of 5% of the total service cost will be charged for the administration fee.
 

Cancellation Fees
If cancellation occurs more than 24 hours after booking, a cancellation fee of 20% of the total service cost will be charged. 

Refund Eligibility
Refunds will be issued for cancellations made within the allowable cancellation period (24 hours from booking). Refunds will be processed within 5-7 business days and will be credited back to the original method of payment. 
 

Non-Refundable Services
All ticket purchases/booking purchases are strictly non-refundable and non-deferrable. 
 

Process for Cancellation
To cancel a service booking, customers must contact our customer service department at [ enquiry@stylebyosh.com / +60176664088 ]. 
 

Changes to Reservations
Changes to reservation dates or times may be accommodated depending on availability and must be requested at least 48 hours before the scheduled service time. Additional charges may apply for changes made outside of this timeframe. 

 

 

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CANCELLATION AND REFUND POLICY (not applicable for intangible products) 

 

Cancellation Prior to Shipment
If you cancel your order(s) before it ship from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at enquiry@stylebyosh.com 
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.

 

Return Policy
: The following are the policies to be eligible for return requests after shipment/ receipt of goods:
 

1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.

2. Only items that have been purchased directly from equiry@stylebyosh.com Online Store can be eligible for a return.

3. Any equiry@stylebyosh.com Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy. 

4. Goods are eligible for a return if the following conditions are met: 

    

Incorrect: 


 

• The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging. 

   

Damaged: 


 

• The items are found to be damaged upon receipt. Items have been tampered with/refurbished, or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete equiry@stylebyosh.com Online Store product. 

 

Returned items must meet the following requirements: 

 

• The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt). 

• You have proof of purchase (order invoice number and receipt). 

• The item must be in new condition and returned in its original packaging, and gifts received with 
it. All packaging must be unused, unmarked and not defaced in any manner. 

• The item must be returned in the original box (or with, at least, suitable packaging) to protect the 
Product from damage during return delivery. 

 

 

1. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

2. We reserve the right to reject any cancellation, refund that is deemed unfit or unreasonable. 
    

 

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return centre. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

 

1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days. 

2. Credit card refund services, refunds will be sent to the card-issuing bank. 

 

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

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